Frequently Asked Questions

If you have any questions not answered in the FAQ please don't hesitate to contact us

We are here to support you and our team of experts will guide you in assessing your needs, as well as offering tailored advice on which health plan is appropriate for you. Alternatively, please feel free to view our Pricing page.

After you sign up to work with WP Junkies, you will receive a welcome email with a link to a tool that allows you to securely share your login credentials with our team. The tool is called QuickForget, and it allows you to create a self-destructing link that will only be visible to our team for a set amount of time.

To use QuickForget, simply enter your login credentials into the tool and set the expiration time. Then, click the “Create Link” button. The tool will generate a unique link that you can then share with our team. When our team clicks on the link, they will be able to see your login credentials for the set amount of time. After the expiration time has passed, the link will no longer work and your login credentials will be deleted.

If you have WordPress Multi-Network websites with the same theme, you only need to subscribe to one plan that supports up to five network websites.

Following a successful onboarding of your website, which typically takes 24 - 48 hours, our team is ready to start making the necessary changes to your website! As mentioned in the introductory email, there are a range of methods for submitting website modifications

  1. To get in touch with our support team, please refer to the welcome email for their direct email address.
  2. You can submit ticket here.

24/7 unlimited website edits provide a comprehensive service for website owners, allowing them to update their content whenever they need. This includes changing content, banner, header or footer, installing plugins, adding a new blogs and many more which is truly unlimited. what is included and what is not included, Here are some example.

  • Included: Adding blog post
  • Not included: We request that a blog post be created, an image sourced and uploaded to WordPress website.
  • Included: Install a plugin and set it up to use its in-built functionality.
  •                                
  • Not included: You want us to add/create new functionality which does not exist in plugins.
  • Included: You want us to add a new product to your WooCommerce store, for which you have provided all the necessary content.
  • Not included: You want us to create a custom checkout process for your WooCommerce store.
  • Included: You want us to change some page titles, meta descriptions.
  • Not included: You want us to create suitable page title, meta descriptions.

Our customers often have queries regarding unlimited edits that we offer. We would like to assure that it is indeed true - unlimited edits are genuinely unrestricted.

The response and resolution time frames are contingent upon the type of ticket however, typically, it is expected to receive a reply within 2-6 hours and a resolution within 24-48 hours.

Yes we can.

Unfortunately, at this moment we only provide support via email and through our online login support dashboard.

We are providing a multitude of resources to improve your email support even more. These include

  • Access to free screenshot tools
  • Resources for free and easy screen recording software like Loom
  • And Add those file with your ticktet request

We often get questions regarding the availability of single-time project or website creation assistance. Our parent company, I-Genesys.com is the go-to source for this type of service.

Upon signing up for the website subscription, you will receive an email containing instructions on how to securely share your login details with us.

For large-scale projects that surpass the capabilities of our website management services, customized development options are available. This comes with an hourly rate of $35.

Our team is taking all the necessary steps to make any necessary changes to your website(s) in a straightforward and simple manner. We aim to avoid any custom development unless it is absolutely required, in order to make the website user-friendly. In case we do require custom development, we will adhere to the procedure mentioned below.

  • If our team find that a bespoke development effort is necessary, you can submit the necessary edit request.
  • Our engineers will send you an estimated timeframe via email, which should provide an accurate indication of the number of hours required for the job.
  • Once we receive your approval to commence the project, your credit card will be charged for the applicable hours. In addition, our team may contact you with any additional inquiries during development via email.

We utilize automated tools to conduct periodic status checks on websites that are subscribed on a monthly basis. These tools send a request to those sites every minute of the day.

Our automated software can detect if a website is malfunctioning and will alert our help desk promptly. This will enable one of our support staff to rectify the situation swiftly.

We utilize automated tools to conduct periodic status checks on websites that are subscribed on a monthly basis. These tools send a request to those sites every minute of the day.

Our automated software can detect if a website is malfunctioning and will alert our help desk promptly. This will enable one of our support staff to rectify the situation swiftly.

WordPress Junkies has partnered with iThemes Security Pro to bring premium WordPress security to your website(s) for free under our website management subscription.

In the onboarding procedure, we will be incorporating upgraded plugins and modulating them to fit your exclusive website for ultimate safety.

  1. Daily cloud backups
  2. SSL Certificate
  3. Custom Login URL
  4. Weekly Plugins & Theme scan
  5. 2FA
  6. Force Secure Password
  7. Database optimization
  8. Daily Vulnerability scan
  9. File Permissions
  10. Many more

Upon signing up for a website subscription with us, our team of security engineers will:

  1. scan the site
  2. clear out all malware, and
  3. We examine the website for any potential security threats. This could include out of date themes & plugins which are known to possess security weaknesses.
  4. create a security setup to harden your website to protect against future attacks.

As a security provider, we take great measures to ensure the confidentiality of personal data and the secure exchange/passage of website passwords & credit card details.

  • We use secure software applications like 1ty.me to transfer confidential data.
  • All of us are required to use 2-factor authentication for every software application that provides this service, including those programs which manage customer information (such as Stripe, WooCommerce, Support Desk, etc).